Sending emails from a custom domain

With Send’s Custom Domain, you can send emails from your own domain (e.g., @yourbrand.com) instead of Send’s default domain. 

Why send from a custom domain?

• Increase open rate: More people will recognize your emails and open them.
• Elevate your Brand: Your brand stays front and center, without “via Send” labels.
• Avoid spam: Your emails are more likely to land in inboxes instead of spam.
• Maximize Brand’s Equity: Build long-term credibility for future campaigns.

Before you begin: Make sure you have your username and password for your domain provider ready.

Set your custom domain

1. From the WP dashboard, go to Send.
   
   
2. Go to Settings → Email & SMS Setup.
   

2. Click Set up Email.
   

3. Add your domain name (e.g., yourbrand.com), Sender name, and email.
   

4. Select your DNS provider from the list.
   
   

5. Follow the instructions in the window.
   1. Open your DNS provider’s website in a new tab.
   2. Sign into your account.
   3. Choose which domain you’d like to edit.
   4. Find the DNS records table in the DNS settings page.
   5. Go back to the Email setup window in WordPress and click Next.
      
6.  Copy and paste the values that appear in the Email setup window to your provider’s DNS records page.
   
7. Click Finish setup.
   

Note: 

• The status will show as pending until your hosting provider verifies the domain. That process can take several hours. If your domain isn’t verified after 24 hours, double-check that the six values were added correctly.
• We’ll notify you via email and in the platform once verification is complete. After that, all future emails will automatically use your domain – no extra setup required.
• In case the process fails, reach out to [email protected] 

Edit or delete your domain

Note: You can only Edit your domain if verification fails. If you delete your domain, emails will be sent from a Send domain by default until you add a new one. 

1. Go to Settings → Email & SMS Setup
2. Under Branded email setup, click the 3 dot icon.
3. Choose to Edit or Delete your domain.

If you choose Delete, a window will appear. Confirm that you want to delete the domain by clicking Delete.