Email Rendering Engine

What is an Email Rendering Engine?

Last Update: August 1, 2025

As web development professionals, we pour our energy into creating seamless online experiences. Email, a vital communication channel, deserves that same attention. But crafting emails that look great everywhere is, frankly, a bit of a science. Let’s dive into what email rendering engines are and why they matter so much.

Understanding the Basics: How Email Rendering Works

Before we get into the nitty-gritty, let’s establish what we’re talking about. It’s a topic that might seem technical, but it has very practical implications for anyone sending emails.

What is an Email Rendering Engine? (The “What”)

Think of an email rendering engine as a specialized web browser built directly into an email client (like Outlook, Gmail, or Apple Mail). Its job is to take the underlying HTML and CSS code of an email and interpret it to display the visual version you see in your inbox.

Just like web browsers (Chrome, Firefox, Safari) interpret website code, email rendering engines translate the code of your email campaigns. However, there’s a crucial difference: while web browsers have become fairly standardized in how they display code, email rendering engines are a much more varied bunch. Each email client often has its own engine, or its own unique way of using a common engine, leading to those frustrating inconsistencies.

The Journey of an Email: From Code to Display (The “How”)

When you create an email, especially a designed one, you’re essentially building a mini-webpage using HTML for structure and CSS for styling.

  1. Code Creation: You (or your email marketing platform) generate HTML and CSS code that defines the layout, fonts, colors, images, and links in your email.
  2. Sending: The email is sent to the recipient’s mail server.
  3. Opening: When the recipient opens the email, their email client calls on its rendering engine.
  4. Parsing & Display: The rendering engine reads (or “parses”) the HTML and CSS. It then follows the instructions in that code to construct and display the email visually. If it encounters code it doesn’t understand or supports differently, that’s where visual discrepancies creep in.

Sounds straightforward, right? But the devil, as they say, is in the details.

Why Consistency is a Challenge (The “Why it’s tricky”)

The primary reason email rendering is so challenging is the sheer diversity of rendering engines.

  • Different Engines, Different Rules: Outlook on Windows uses a version of Microsoft Word’s rendering engine (yes, Word!). Apple Mail uses WebKit, which also powers Safari. Gmail has its own engine. Each interprets HTML and CSS in its own way.
  • Varying Support for Standards: Unlike modern web browsers that adhere closely to web standards, email rendering engines have a mixed track record. Some support modern CSS and HTML features, while others are stuck in the past, supporting only a subset of older, sometimes quirky, coding practices. This isn’t always due to laziness; sometimes it’s for security reasons or to maintain compatibility within specific corporate environments.
  • Impact on Design: This lack of a unified standard means an email that looks perfect in one client might be broken in another. Images might not show, layouts can collapse, fonts might default to something unexpected, and calls-to-action could become unclickable.

This variability can make creating universally beautiful emails a real headache. It’s one reason why tools that simplify the technical side of email creation are so valuable for web creators, as they help overcome the often confusing nature of dealing with these differences.

 Email rendering engines are the interpreters of your email’s code, but their differing “dialects” cause major consistency headaches for designers and marketers.

Key Email Rendering Engines: A Quick Look

To appreciate the rendering landscape, it helps to know some of the main players. The engine an email client uses dictates how your meticulously crafted HTML and CSS will be displayed.

Desktop Clients

These are the traditional email applications installed on a computer.

  • Microsoft Outlook (Windows): Historically, this has been one of the most challenging. Desktop versions of Outlook (especially older ones like 2007, 2010, 2013, 2016) use Microsoft Word’s HTML rendering engine. This engine has limited CSS support and often introduces quirks like unexpected spacing or ignoring standard box-model properties. Newer versions are improving, but it’s still a primary testing target.
  • Apple Mail (macOS): Uses WebKit, the same engine that powers the Safari browser. Generally, Apple Mail offers good support for modern HTML and CSS, making it one of the more standards-compliant clients.
  • Mozilla Thunderbird: Utilizes the Gecko rendering engine, which is also the foundation for the Firefox browser. Thunderbird typically offers robust CSS support.

Webmail Clients

These are browser-based email services. Users access their email through a website.

  • Gmail (Web): Gmail has its own rendering engine. For years, it was known for stripping out CSS in <style> tags, forcing developers to inline all CSS. Thankfully, Gmail now supports embedded CSS and a wider range of selectors, making life easier. However, it still has its own set of interpretations.
  • Outlook.com (formerly Hotmail): This is Microsoft’s webmail service. It uses a different, more modern rendering engine than the desktop Outlook versions. Support for HTML and CSS is generally better here.
  • Yahoo Mail: Another major webmail client with its own rendering engine and its own set of quirks to watch out for.

Mobile Clients

With a significant portion of emails now opened on mobile devices, these are critically important.

  • iOS Mail (iPhone/iPad): Like its desktop counterpart, iOS Mail uses WebKit. It generally provides excellent HTML/CSS support and is a good environment for responsive email designs.
  • Android Mail Clients: This is a bit more fragmented.
    • Gmail App (Android): Largely mirrors the rendering capabilities of the web version of Gmail.
    • Samsung Mail / Other OEM Clients: Android device manufacturers often include their own email apps. Rendering can vary, but many use some version of WebKit via Android’s WebView component.
  • Outlook Mobile App (iOS/Android): Generally offers much better rendering and standards support compared to its desktop namesake, often behaving more like modern webmail clients.

This isn’t an exhaustive list, but it covers the major environments you’ll likely encounter. The key takeaway? You’re not designing for one environment; you’re designing for many.

 The email client landscape is diverse, with desktop, webmail, and mobile clients each having various rendering engines that interpret your email code differently, leading to the infamous rendering inconsistencies.

Why Email Rendering Matters to Web Creators and Their Clients

Okay, so rendering engines are different. So what? Why should you, as a web development professional, lose sleep over this? The answer is simple: it directly impacts your clients’ success and your reputation.

The Impact of Poor Rendering

When an email doesn’t render correctly, the consequences can be severe.

On User Experience

First impressions count. If an email lands in an inbox looking broken, it creates a terrible user experience.

  • Broken Layouts: Columns might stack incorrectly, content might overlap, or the entire email could be unreadable.
  • Unreadable Text: Fonts might be too small, the wrong color, or replaced by a system default that doesn’t fit the design.
  • Images Not Displaying: If images are blocked (a default in some clients) and there’s no proper fallback ALT text, crucial visual information is lost.
  • Links Not Working: A broken link means a lost opportunity for engagement or conversion.

Imagine a potential customer receiving a welcome email that’s a garbled mess. Not a great start to a relationship, is it?

On Campaign Performance

A poor user experience inevitably leads to poor campaign performance.

  • Lower Open Rates: If the preview text (often pulled from the email’s content) is jumbled due to rendering issues, recipients might not even bother opening it.
  • Reduced Click-Through Rates (CTRs): If calls-to-action are hard to find, unclickable, or the email’s message is obscured, fewer people will click.
  • Increased Unsubscribe Rates: Frustrated users are more likely to hit “unsubscribe.”
  • Damage to Brand Perception: Consistently sending poorly rendered emails makes a brand look unprofessional and careless. This erodes trust and credibility.

On Client Satisfaction

Your clients hire you to build effective digital solutions. If the emails you help them send are failing because of rendering problems, they won’t see the desired return on investment (ROI). And who do you think they’ll look to when results falter? As web creators, we often become the first line of support, even for issues that stem from the complexities of the broader email ecosystem.

Ensuring Brand Consistency

Emails are a direct line to customers and a significant brand touchpoint. Every email should reinforce the brand’s identity and professionalism. Consistent rendering across different email clients is crucial for maintaining this brand image. A sleek, professional-looking email in Gmail should look just as good in Outlook or on an iPhone.

Accessibility Concerns

How an email renders also significantly impacts its accessibility.

  • Proper HTML structure (semantic HTML) helps screen readers interpret the content for visually impaired users. If rendering breaks this structure, the email can become inaccessible.
  • Sufficient color contrast, readable font sizes, and clear ALT text for images are vital. Rendering issues can negate these efforts. Ensuring emails are accessible isn’t just good practice; it’s often a legal requirement and broadens the potential audience.

The Creator’s Challenge: Juggling Multiple Clients and Campaigns

For web creators and agencies, especially those managing communications for multiple clients, the rendering challenge is magnified. Manually testing every email campaign across dozens of email client and device combinations is incredibly time-consuming and often impractical for smaller teams. This is where the need for reliable tools, efficient workflows, and robust email platforms becomes paramount. You need solutions that fit your existing processes, ideally within the WordPress environment if that’s your primary playground.

 Poor email rendering directly harms user experience, campaign results, brand image, and client satisfaction, making it a critical concern for web creators who want to deliver value.

Common Email Rendering Quirks and How to Handle Them

Navigating the world of email rendering means becoming familiar with its many quirks. Understanding these common issues is the first step to proactively designing emails that stand a better chance of displaying correctly everywhere.

HTML & CSS Support: A Different Ball Game

Support for HTML and CSS in email clients isn’t as standardized as it is for web browsers. Think of it like this: while web browsers mostly follow a clear set of rules, email clients have more varied interpretations.

Limited CSS Support

This is perhaps the biggest hurdle.

  • Inline CSS: For maximum compatibility, especially with older clients like Outlook, inlining your CSS styles directly into HTML tags (e.g., <p style=”color: blue;”>) is often the safest bet. Yes, it’s not how we code for the web anymore, but email is a different beast.
  • <style> Blocks: Support for CSS declared in <style> tags in the <head> of an email has improved significantly. Gmail now supports it well, as do most WebKit-based clients (Apple Mail, iOS Mail). However, some versions of Outlook can still be problematic, either ignoring styles in the head or having limited support.
  • External Stylesheets: Forget about linking to an external CSS file (<link rel=”stylesheet” href=”styles.css”>). Most email clients block this for security reasons.

Image Blocking

Many email clients block images by default to protect user privacy or reduce data usage.

  • Impact: If your email relies heavily on images for key information or calls-to-action, and those images don’t load, your message is lost.
  • Solution: Always use descriptive ALT text for every image. This text will display if the image is blocked, providing context. Also, design emails so they are understandable and actionable even without images. Avoid using images for critical text or buttons whenever possible.

Responsive Design Challenges

Making emails look good on desktops, tablets, and smartphones is crucial.

  • Media Queries: These CSS rules allow you to apply different styles based on screen size. While support is good in many modern clients (iOS Mail, Gmail App, Apple Mail, Outlook.com), some desktop clients, particularly older Outlook versions, have poor or no support for media queries.
  • Fluid Layouts: Using percentages for widths can help create layouts that adapt to different screen sizes, even in clients without media query support.
  • The “Hybrid” or “Spongy” Method: This advanced technique combines fluid principles with clever table structures and sometimes conditional comments for Outlook to create responsive-like emails that adapt reasonably well across a wide range of clients.

Specific Client Challenges

Some email clients are notorious for their unique rendering behaviors.

  • Outlook (Desktop): As mentioned, the Microsoft Word rendering engine is the source of many headaches.
    • Box Model Issues: Padding and margins may not behave as expected.
    • Image Rendering: Issues with image spacing, DPI scaling.
    • Limited GIF Support: Older Outlook versions don’t support animated GIFs (they show the first frame).
    • Lack of Support for Modern CSS: Many CSS3 properties are simply ignored.
    • “Ghost” Lines/Borders: Sometimes, inexplicable lines appear around tables or cells.
    • Workaround: Use conditional comments (“) to feed Outlook-specific HTML or CSS.
  • Gmail: While much improved, it still has quirks.
    • Font Rendering: Gmail may substitute fonts or handle custom fonts differently.
    • Attribute Stripping: It might strip certain HTML attributes it doesn’t like.
    • It used to be famous for not supporting border-radius on many elements, though this has improved.
  • Yahoo Mail: Can also present unique rendering issues, often related to how it handles styles or complex layouts.

Fonts in Email

Using custom fonts in email is a bit of a gamble.

  • Web-Safe Fonts: Sticking to universally available fonts like Arial, Helvetica, Times New Roman, Georgia, etc., is the safest approach.
  • Custom Fonts (@font-face): Support is growing but is not universal. Some clients (Apple Mail, iOS Mail, some versions of Outlook on Mac, Thunderbird) support them. Many others (Gmail, most Outlook for Windows versions, Yahoo Mail) will fall back to a default font.
  • Fallback Strategy: Always define a series of fallback fonts in your CSS (e.g., font-family: ‘CustomFont’, Arial, sans-serif;).

Dark Mode Rendering

Dark mode is increasingly popular, and it presents a new set of rendering challenges. Email clients may invert colors, change background colors, or apply their own dark mode styling, which can break your carefully designed email.

  • Designing for Dark Mode:
    • Use transparent backgrounds for images where appropriate.
    • Test how your logo and key brand colors look with inverted or adjusted backgrounds.
    • Consider using meta tags (<meta name=”color-scheme” content=”light dark”>) and CSS media queries (@media (prefers-color-scheme: dark)) to provide specific dark mode styles where supported.

 Familiarize yourself with common rendering issues like limited CSS support, image blocking, responsive design difficulties, and client-specific quirks (especially Outlook) to build more robust emails.

Best Practices for Designing Emails that Render Well

While the rendering landscape is complex, it’s not unmanageable. By following established best practices, you can significantly improve the chances of your emails looking great across the board. Think of these as your essential tools for navigating email rendering challenges.

  1. Keep it Simple (KISS Principle):
    • Avoid overly complex, multi-column layouts if you don’t absolutely need them. The more intricate your design, the more points of potential failure.
    • Single-column designs are often the most robust and tend to adapt better to mobile devices naturally. Start here, especially if you’re new to email design.
  2. Use Tables for Layout (Yes, Really!):
    • I know, I know. As web developers, we’ve spent years moving away from using HTML <table> elements for website layout. But in the email world, tables are still the most reliable method for structuring content.
    • Use nested tables to create more complex structures (e.g., side-by-side content blocks). This approach offers the most consistent results across the widest range of email clients, particularly older ones like desktop Outlook.
  3. Inline Your CSS:
    • For critical styling, inline CSS directly within your HTML tags (e.g., <td style=”padding: 10px; background-color: #EEEEEE;”>). This ensures that even email clients that strip out <style> blocks or have poor support for them will still apply your styles.
    • Many email design platforms and build tools offer an “inlining” feature that automatically converts your embedded CSS into inline styles before sending.
  4. Optimize Images:
    • Use web-friendly formats: JPG for photographs, PNG for graphics with transparency or sharp lines, and GIF for simple animations (keeping in mind Outlook’s limitations).
    • Compress images: Reduce file sizes for faster loading without significant quality loss. Large images can frustrate users and even trigger spam filters.
    • Always use descriptive ALT text: As mentioned before, alt=”A red button saying ‘Shop Now'” is far more useful than alt=”image1.jpg” when images are blocked.
    • Specify image dimensions: Include width and height attributes in your <img> tags. This helps the email client reserve space for the image before it loads, preventing layout jumps.
  5. Test, Test, Test!
    • This cannot be overstated. Never send an email campaign without thorough testing.
    • Manual Testing: Send test emails to accounts you have on various major clients (Gmail, Outlook, Apple Mail, a mobile client like iOS Mail or Gmail App on Android).
    • Using Email Testing Tools: Services like Litmus or Email on Acid are invaluable. They generate screenshots of your email across dozens of different email clients and devices within minutes. This allows you to quickly spot and fix rendering issues you might otherwise miss.
    • These tools essentially simulate the different rendering engines, giving you a comprehensive preview.
  6. Leverage Email Frameworks and Well-Tested Templates:
    • Email Frameworks: Consider using open-source frameworks like MJML or Foundation for Emails. These frameworks provide pre-built components and a syntax that compiles down to email-safe HTML and CSS, taking much of the cross-client compatibility burden off your shoulders.
    • Pre-tested Templates: Using high-quality, professionally designed templates from reputable sources can be a huge time-saver. For instance, a platform like Send by Elementor offers ready-made templates often designed with Elementor best practices in mind. This can be particularly helpful if you’re already working within the WordPress and Elementor ecosystem, as these templates are likely built to address common rendering issues from the get-go. This approach can significantly lower the barrier to entry for creating good-looking emails and reduce the friction often associated with piecing together different tools.
  7. Code Defensively and Stay Updated:
    • Write clean, valid HTML (as much as email “validity” allows).
    • Be aware of which CSS properties are widely supported and which are not. Resources like “Can I email…” (caniemail.com) are excellent for checking CSS support in email clients.
    • The email world changes, albeit slowly. New client versions are released, and support for certain features can improve (or sometimes, regress!). Follow industry blogs and communities to stay informed about the latest rendering engine updates and best practices.

By incorporating these practices into your email design and development workflow, you’ll dramatically reduce rendering headaches and create emails that engage your audience effectively.

 Adopt best practices like simple table-based layouts, inline CSS, optimized images, rigorous testing, and using reliable templates or frameworks to achieve more consistent email rendering.

How Modern Email Marketing Platforms Help

Dealing with email rendering quirks can feel like a full-time job. Thankfully, modern email marketing platforms, especially those designed with web creators in mind, come with features that significantly simplify these challenges. They often act as a buffer between you and the complexities of individual rendering engines.

Built-in Email Editors and Templates

Many contemporary email service providers (ESPs) offer sophisticated tools to help you build emails without needing to be a coding guru.

  • Drag-and-Drop Editors: These visual editors allow you to construct email layouts by dragging and dropping content blocks (text, images, buttons, etc.). The platform then generates the underlying HTML and CSS, which is typically optimized for broad compatibility. A tool with a user-friendly drag-and-drop email builder, for example, empowers users to create professional, responsive emails with greater ease.
  • Professionally Designed Templates: Most platforms provide a library of pre-built email templates. These are usually designed by experts who understand email rendering intricacies and have already tested them across major clients. Using ready-made templates, perhaps even ones based on established best practices like those from Elementor, provides a fantastic starting point for campaigns.

These features are a massive boon because they abstract away much of the tedious, error-prone work of hand-coding for email’s peculiarities.

Preview and Testing Features

While dedicated third-party testing tools are still the gold standard for comprehensive previews, many ESPs now include built-in preview functionalities.

  • Client Previews: Some platforms offer a way to see how your email will likely look in a selection of common email clients (e.g., Gmail, Outlook, iPhone). This can catch obvious errors before you even send a test to yourself.
  • Mobile Previews: Given that over half of all emails are opened on mobile, previews for different screen sizes are essential.

These integrated tools streamline the testing process, making it quicker and more accessible.

Focus on WordPress-Native Solutions for Web Creators

For web creators whose world revolves around WordPress, the integration of marketing tools into that familiar environment is a game-changer.

  • Seamless Workflow: Instead of juggling multiple disconnected platforms, a WordPress-native solution means managing email (and potentially SMS) marketing directly from the WordPress dashboard. This simplifies essential marketing tasks and fits naturally into existing workflows.
  • Reduced Complexity: Platforms like Send by Elementor, built from the ground up for WordPress and WooCommerce, aim to specifically address the complexity that often comes with non-WordPress-native marketing tools. This means creators can offer valuable email marketing services without the steep learning curve or integration headaches of trying to make external platforms play nice with WordPress. You’re less likely to wrestle with API keys breaking or data failing to sync.
  • Familiar Interface: Working within a UI that mirrors WordPress patterns can make adoption much faster for both creators and their clients.

This native approach directly tackles common pain points like integration friction and the intimidating nature of some standalone marketing automation platforms.

The Value of an All-in-One Toolkit

When email creation, SMS marketing, automation, audience segmentation, and analytics are all consolidated into one platform, it radically simplifies management.

  • Efficiency: No more exporting and importing contact lists between different services or trying to correlate data from disparate systems.
  • Holistic View: An all-in-one toolkit provides a unified view of customer interactions and campaign performance.
  • Empowering Creators: For web creators, this means they can confidently expand their service offerings. Instead of just building a website and handing it over, they can offer ongoing marketing services, manage communication flows like abandoned cart reminders or welcome series, and demonstrate clear ROI to their clients through integrated analytics. This not only provides more value to the client but also opens up opportunities for recurring revenue streams.

Modern platforms, especially those tailored for specific ecosystems like WordPress, are increasingly focused on abstracting away the technical difficulties of things like email rendering, allowing users to focus on strategy and content.

 Modern email marketing platforms, particularly WordPress-native solutions like Send by Elementor, offer tools like intuitive editors, pre-tested templates, and integrated analytics that significantly ease the burden of email rendering challenges, allowing creators to deliver better results more efficiently.

The Future of Email Rendering

So, what does the crystal ball say about email rendering? Will these challenges ever go away? While progress is often slow in the email world, there are some hopeful signs and emerging trends.

Greater Standardization? (Wishful Thinking?)

The million-dollar question: will email clients ever agree on a common set of web standards for rendering HTML and CSS?

  • Slow Progress: There’s a general, albeit slow, trend towards better standards adoption. Newer versions of email clients often support more modern CSS properties than their predecessors.
  • Industry Efforts: Groups like the Email Markup Consortium (EMC) are actively working with email client developers to advocate for better standards support and address rendering inconsistencies. Their goal is to make email development more predictable and less reliant on workarounds.
  • Challenges Remain: However, legacy clients (especially older versions of Outlook still prevalent in some corporate environments) and the unique development priorities of each email client provider mean that perfect standardization is likely still a long way off. We probably won’t see a “Chrome for email” anytime soon.

For now, designing for the “lowest common denominator” while using progressive enhancement for more capable clients remains a key strategy.

Interactive Email Components

One of the more exciting developments is the push towards more interactive email experiences.

  • AMP for Email (Accelerated Mobile Pages for Email): This technology allows for dynamic content and interactivity directly within an email – things like carousels, accordions, forms, and even simple games. Support is still somewhat limited (Gmail, Yahoo Mail, and Mail.ru are among the adopters), and it requires a separate MIME-type for the email. While promising, its widespread adoption and the willingness of all email clients to implement it consistently remain to be seen. If it does take off more broadly, it will require rendering engines to become even more sophisticated.
  • CSS-Based Interactivity: Creative developers are constantly pushing the boundaries of what’s possible with CSS in email, using techniques like hidden checkboxes and radio buttons to create faux-interactive elements (like simple tabs or image galleries) that work in a surprising number of clients.

The drive for richer email experiences could, over time, push rendering engines to evolve more rapidly.

AI and Email Design

Artificial intelligence is starting to make its mark in various aspects of digital marketing, and email is no exception.

  • Automated Testing and Optimization: AI could potentially analyze an email design and predict rendering issues across different clients before testing. It might even suggest code modifications to improve compatibility or optimize for specific rendering engines.
  • Personalized Layouts: In the future, AI could dynamically adjust email layouts or content presentation based on the known rendering capabilities of a recipient’s email client or even their past engagement behavior, ensuring an optimal viewing experience for everyone.
  • Content Generation and Refinement: AI tools are already helping with writing email copy, and they could evolve to assist in designing email layouts that are inherently more robust and less prone to rendering problems.

While still in its early stages for email rendering specifically, AI holds the potential to automate and optimize many of the more tedious aspects of creating compatible emails.

The future of email rendering is likely to be one of gradual improvement rather than sudden revolution. Developers and designers will still need to be mindful of its quirks, but hopefully, the list of those quirks will slowly shrink.

 While perfect standardization in email rendering remains elusive, trends like improved (though slow) standards adoption, the push for interactive email, and the potential of AI offer hope for a future where creating consistently well-rendered emails becomes easier.

Conclusion: Mastering Email Rendering for Success

Navigating the world of email rendering engines can certainly feel like a trek through a digital minefield. As we’ve seen, the diversity of email clients and their unique ways of interpreting HTML and CSS create ongoing challenges for web creators and marketers alike. Broken layouts, unreadable text, and inconsistent branding can undermine even the most brilliant email campaign.

However, these challenges are far from insurmountable. By understanding what email rendering engines are, recognizing why they behave so differently, and becoming familiar with common rendering quirks, you’re already halfway to conquering them. Implementing best practices—like using tables for layout, inlining CSS, optimizing images, and rigorously testing across multiple clients—forms the bedrock of effective email design.

For web creators, particularly those working within the WordPress ecosystem, the journey is becoming smoother. Modern email marketing platforms are stepping up, offering intuitive drag-and-drop builders, pre-vetted templates, and integrated testing tools that abstract away much of the underlying complexity. Solutions that are truly WordPress-native, like Send by Elementor, further simplify this by fitting into your existing workflow, allowing you to focus on crafting compelling messages and delivering measurable results for your clients rather than wrestling with code for every email client under the sun. This empowers you to expand your service offerings, build stronger client relationships, and even unlock recurring revenue streams.

Ultimately, mastering email rendering isn’t just about making emails look pretty. It’s about ensuring clear communication, delivering a professional brand experience, and maximizing the effectiveness of a vital marketing channel. While the landscape will continue to evolve, the principles of thoughtful design, diligent testing, and leveraging the right tools will always lead to better outcomes for you and your clients. Keep learning, keep testing, and keep sending emails that truly connect.

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